What you can automate
- Route incoming tickets by priority, product, or region.
- Auto-respond to common questions with AI-drafted replies.
- Escalate slow-moving tickets to managers.
- Trigger satisfaction surveys after each resolved case.
Typical stack
- Connectors — Zendesk, Intercom, Freshdesk, custom APIs.
- DataTables — unified customer and ticket history.
- Views — SLA and CSAT dashboards.
- Autoflux — routing, escalation, and follow-up workflows.